Customer Success

Our customers are the backbone of our business and we invest maximum time and effort to help them get the best results from using our product. We proactively work with customers throughout the entire lifecycle from adoption to on boarding to on-going training – all to ensure you attain your desired outcomes.

Our team of customer success managers work to ensure that you achieve your business goals with our product. We will ensure that we are the catalyst for your success by going above and beyond to help you get the utmost from our platform.

MERGERWARE’S CUSTOMER SUCCESS VALUE CHAIN

Onboard

MergerWare has a comprehensive training plan to help our customers adopt our platform with ease which includes simulation workshops and training modules. We ensure that our customers are up and running in the shortest time span to ensure they can succeed quickly in using our platform.

Adopt

Once the team is on-board the platform, our 24/7 support system and team of dedicated customer success managers and technical staff will be there to assist you every step of the way. We will fix any challenges you may face during adoption and will continue to do so through your association with MergerWare.

Nurture

We will take periodic feedbacks from our customers on their points of friction to help improve our service to them. Our team will regularly work on bringing to the customers the best of what we have to offer. We will send regular updates on new features and ensure they come on board with it just as smoothly.

Empower

Our platform is built for the M&A community, by the M&A industry veterans. We understand the pulse of M&A teams. So in your journey, we want you to be able to do your deals better and manage teams with the end goal of achieving all your company objectives. We will empower your team to be able to obtain ‘bang per buck’ with MergerWare.

Succeed

Our end goal is that you achieve absolute success in using our platform and thereby achieve your business goals. Our success comes from seeing you succeed. The smartest M&A teams use our solution and you will be able to attain 100% success onboard with us.

We go the extra step in serving our Customers

24/7
SUPPORT

We have dedicated 24/7 technical support team to guide you through every hinge and make your experience seamless.

ACCOUNT MANAGEMENT

A key account manager will be assigned as your single point of contact to assist you through your entire journey.

PRODUCT CUSTOMIZATION

Our technical team will look at your requirement & tailor-make the solution to help you achieve success.

PRODUCT EVALUATION

Your assessment is important for us, and we strive to improve our service delivery and give you the best we can offer.

CUSTOMER EXPERIENCE

We are focused on making your experience seamless by providing expert assistance, training or guidance through every step.

MergerWare is a catalyst for your success

TESTIMONIALS

Adopted by the best M&A deal teams across the globe

Case Studies

A global energy leader used MergerWare’s M&A platform for their $1.25 billion acquisition of a power firm in US.

Customer Success

Our end goal is that you achieve absolute success in using our platform and thereby accomplish your business goals.

Support

Our technical team will look at your requirement & tailor-make the solution to help you achieve success.

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